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This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of:
This policy applies to all purchases made through CRYSTALORI
1. 30-Day Happiness Guarantee
We stand behind the quality and energetic integrity of our crystal bracelets. If you are not 100% satisfied with your purchase, you may return the item within 30 days of the delivery date for a full refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
Condition: Must be unbroken and in the same condition that you received it.
Packaging: Must be returned in the original packaging, including the pouch/box and any informational cards (e.g., crystal properties card).
Proof of Purchase: Requires a receipt or proof of purchase (order number).
Note on Crystals: Natural stones may have slight variations in color, clarity, and size. These natural inclusions and characteristics are not considered defects and are not grounds for a full refund unless the item is broken.
3. Non-Returnable Items
The following items are exempt from being returned or exchanged:
Custom or Personalized Orders (e.g., custom sizing beyond our standard range, engraved items).
Gift Cards.
Items purchased on final sale or marked as non-returnable.
Items showing obvious signs of wear or damage due to customer handling (e.g., broken elastic, scratches, water damage).
4. How to Initiate a Return
Contact Us: To start a return, please email us at customerservice@crystalori.com with your Order Number and the reason for the return.
Authorization: We will review your request and send you a Return Authorization Number (RMA) and instructions on how to send your package.
Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5. Refunds
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
Approved Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company/bank. If you’ve done all of this and still have not received your refund, please contact us.
6. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item due to an issue (e.g., incorrect sizing due to our error), please contact us at customerservice@crystalori.com
Last Updated: 12/16/2025
Please read these Terms and Conditions ("Terms") carefully before using the CRYSTALORI website.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
1. Intellectual Property
The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of CRYSTALORI and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of CRYSTALORI.
2. Crystal Healing Disclaimer
Complementary Use Only: We are not medical professionals. The information provided on this website regarding the properties, meanings, or uses of crystals (including emotional, spiritual, or physical healing) is for educational and informational purposes only.
No Substitute for Medical Care: Crystal healing is considered a complementary therapy and is not intended to replace professional medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional regarding any medical or health concerns.
Responsibility: By purchasing our products, you agree that you are solely responsible for your personal decisions regarding your health and well-being.
3. Purchases and Product Representation
Product Accuracy: We strive to display the colors, features, and clarity of our crystal bracelets as accurately as possible. However, as our products are made from natural stones, slight variations in color, size, and inclusion patterns are inherent and are not considered defects. The product you receive may vary slightly from the product image.
Pricing: All prices are subject to change without notice. We reserve the right to refuse or cancel orders placed for products listed at the incorrect price.
Order Acceptance: Your receipt of an electronic or other form of order confirmation does not signify our final acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.
4. Shipping and Delivery
Risk of Loss: The risk of loss and title for all items purchased from us pass to you upon our delivery to the carrier (e.g., USPS, FedEx).
Shipping Delays: We are not responsible for delays in shipping or delivery that are outside of our control (e.g., carrier delays, natural disasters).
5. User Accounts (If Applicable)
If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
6. Termination
We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
7. Limitation of Liability
In no event shall CRYSTALORI, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any products or services sold or purchased through the Service.
8. Governing Law and Jurisdiction
These Terms shall be governed and construed in accordance with the laws of United States, without regard to its conflict of law provisions.
9. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will try to provide at least five days' notice prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
10. Contact Us
If you have any questions about these Terms, please contact us at customerservice@crystalori.com
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